Refund policy

DL Lumber & Surplus — Return, Hold & Pickup Policy

All Sales Are Final

We do not accept returns or exchanges. Please confirm the item’s condition, dimensions, quantity, and suitability before purchasing. This policy does not limit any rights or remedies required by applicable law.

Product Holds — 14 Days Maximum

• A 50% nonrefundable deposit is required to reserve merchandise.
• Your deposit applies toward the total purchase price.
• Merchandise will be held for a maximum of 14 calendar days from the date the deposit is received. Your pickup deadline will appear on your receipt.
• The remaining balance must be paid in full before merchandise is released.
• If you cancel or fail to pay and pick up your merchandise by the deadline, we may cancel the reservation and return the merchandise to available inventory. The deposit is nonrefundable to the extent permitted by law.
• If we cannot provide the reserved merchandise, we will refund the amount paid for that merchandise.

After-Hours Pickup

After-hours pickup is available by prior arrangement and store approval only.

Before merchandise is placed out for pickup:

• Payment must be received in full.
• The pickup date, time, and designated location must be confirmed.
• The customer must sign our After-Hours Pickup Authorization & Risk Acknowledgment.

After-hours merchandise may be left unattended. Under the signed acknowledgment, the customer assumes the risk of theft, loss, weather exposure, or damage once the merchandise has been placed at the agreed location at the agreed release time and the customer has been notified that it is ready.

To the extent permitted by law, DL Lumber & Surplus will not refund or replace merchandise for losses covered by that acknowledgment. Customers who do not accept these conditions must arrange pickup during regular business hours.